OPTIMIZE YOUR CUSTOMER EXPERIENCE
CRM for Medium Businesses includes a range of features designed to make it easier for you to manage your sales opportunities, quotes, and customers on a day-to-day basis:
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The planning and control aids in the areas of the solution (sales opportunities, offers, products, customers and companies) enable all activities to be tracked. Thus, description fields can be filled out in each area and timelines with related appointments, phone calls, e-mails or tasks can be stored.
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Sales opportunities are automatically captured in a tabular view as they are received. The associated company is linked, an estimated closing date is defined, and statements about estimated sales are provided.
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All activities can be linked to the associated companies and contact persons. A traceability of all correlations is thus designed very user-friendly and simple.
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Link your product catalog to opportunities and quotes to estimate cost, revenue and effort statements.
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By storing your business partners, it is possible to track at any time which meetings, emails or phone calls have occurred in the past. In addition, sales opportunities or offers can be filtered for an explicit person/company.
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*Template function: Create Word/ PDF documents from freely configurable offer templates, which can then be sent by e-mail.
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*Reminder function: Among other things, notifications of newly received leads, sales opportunities that have not been processed for some time, the person responsible for a quotation is reminded of resubmission (customer contact).
CRM for Medium Business makes your professional life easier and allows you to move from several separate programs (sales software, customer lists, quotation lists, customer contact software, ...) to one platform.
Do you already use other Microsoft products? Our solution is easily connectable to all other Microsoft products (Microsoft Office, Microsoft Outlook, Microsoft Dynamics 365, Microsoft Power BI, ...). In addition, all data is stored in one database, making problematic data silos a thing of the past.
FUNCTIONS
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Dashboards of open opportunities, active companies and contacts as well as a timeline for appointments
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Clear presentation of all sales opportunities and offers
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Estimated revenues can be recorded and tracked in detail
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Overview and management for all offers with customers
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Store product catalog in the system and link it to the offers
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Enter companies and link them with sales opportunities and quotations
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Enter customers in the system and link them to quotations
DASHBOARDS
In the Dashboards section, you can view graphical representations of the data in the system. Pre-built dashboards on sales opportunities exist by default in the system such as Opportunity by Probability in %, Open Opportunities by Account, Top 3: Estimated Revenue by Opportunity, or Top 3: Revenue by Owner. These are also highly customizable and filterable to create accurate representations of individual facts. In addition, further dashboards can be created individually via "+New".
SALES OPPORTUNITIES
Incoming sales opportunities are assigned an estimated close date, an estimated revenue, and a probability based on the lead scoring principle. The lead scoring model is a system for evaluating leads. Your sales team can spend their time where it matters - on qualified leads that increase sales productivity and ensure a better return on investment for your company.
OUR MODULES AT A GLANCE
CRM for Medium Businesses is available in three different packages. The Basic package provides all basic functionalities. With the Essentials package, in addition to all basic functionalities, you also receive the template function*, consulting and customization time, the opportunity to express future updates for further developments through feedback, and a system briefing by our expert. The Professional package offers, in addition to the package contents of the Basic and Essentials package, a reminder function*. Choose the number of users and the duration for each package individually according to your wishes and needs.
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FREQUENTLY ASKED QUESTIONS
What does the consulting & customization time include, what exactly happens here?
Consulting time is the time in which our expert gives you advice on your processes, how they can be adapted to the CRM system and how they can be optimized. Customization time is the time that is used to adapt the CRM system to your individual needs. This includes, for example, process adjustments, enhancements and automations.
What does the feedback development meeting involve, what further developments would there be?
By this we mean the possibility of being able to actively provide feedback on the product, which can be incorporated into updates. Possible further developments can be special dashboards, individual list views or new fields. In a joint discussion, your wishes can be implemented even further, depending on your needs.
What is explained in the system briefing by the expert?
Our expert will go through all the functions of the CRM for Medium Businesses together with you and your team and explain how you can use them in daily use. Helpful tips and tricks will be given to you so that you can use your new CRM system optimally.
What kind of user licenses do I buy with the product?
In addition to the one-time costs for the solution, monthly license costs are also assessed for the use of the CRM system. These special licenses are so-called Microsoft Power Apps licenses. These are mandatory for using the solution and are valid for one user per license.
Is there a minimum subscription period?
Yes, the minimum subscription period for all packages is one month.
Sample calculation (with 6 users for 1 year):