top of page


This page gives you an overview of how the personal data of visitors to the Cluster Dynamics Reply website is treated. This data protection notice corresponds to Article 13 of Regulation (EU) 679/2016. It is addressed to anyone using the web services made available by Cluster Dynamics Reply, through electronic means of communication and the URL  to use. This notice only applies to the Cluster Dynamics Reply GmbH website and not to the websites of external providers linked there.


Data Controller and Data Protection Officer (DPO)

When identified or identifiable users access the website, their personal data may be processed.

The data controller is Cluster Dynamics Reply GmbH (registered office: Bartholomäusweg 26, 33334 Gütersloh). .

The data is processed exclusively by the responsible Cluster Dynamics Reply staff. Under no circumstances will personal data generated by the website be passed on to third parties. The data entered by the user will only be used to provide the requested services and to carry out the requested actions. They will only be passed on to third parties if this is necessary for the pursuit of these purposes.

Contact details of the data protection officer:


Types of Data Processed

navigation data

The IT systems and software processes used to provide the website functions compile various personal data in the course of normal operation. These are then transmitted as part of the normal course of internet use (TCP/IP protocol).

They are not used to establish any association with the specific individuals to whom they relate. However, they are designed in such a way that it is generally possible to identify individual users by processing and combining this data with data from third parties.

This class of data includes IP addresses and domain names of the computer used by a user to navigate the website or the addresses of the requested resources (as URI, Uniform Resource Identifier), the time of the request, the method of submitting the request to the web server, the size of the downloaded file, numerical codes indicating the status of the response sent by the web server (successful, error, etc.) and other parameters of the user's operating system or IT environment. This data may only be used for anonymous statistical analysis of the use of the Cluster Dynamics Reply website and to ensure correct functioning in terms of optimizing functionality in relation to the services offered.

Please note that this data may also be used for investigations to identify individuals committing what are classified as computer crimes to harm the Cluster Dynamics Reply website or any linked website.

If there are no such investigations, all web contact-related data will be deleted after a few days.

Data voluntarily provided by the user

If an e-mail is voluntarily sent to the addresses in the address area of the Cluster Dynamics Reply website, certain personal data of the requester (e.g. their e-mail address) are recorded, which are required to answer the request.


The Cluster Dynamics Reply website uses so-called cookie technology. For information about the cookies used by the Cluster Dynamics Reply website, how to use them and how to manage them, see the "Cookie Policy" section at the bottom of this document.

Specification of optional data

In addition to the aforementioned navigation data, users have the possibility of entering personal data in electronic order forms for specific services, such as those found in certain parts of the site. Please note that an order may not be processed without providing data.

The data collected is provided directly or indirectly by the user (in the latter case via third-party website technologies, as specified in the "Third-party tracking technologies for marketing/retargeting" section of this document).

Processing methods and safety precautions

Personal data is processed using automated and non-automated procedures. Processing lasts only as long as is necessary to complete the task in question. Specific security measures have been taken to prevent loss, illicit or incorrect use and unauthorized access to the data.

Rights of the persons affected

The subjects to whom the data collected in the previous paragraphs refer have the right to request access to their personal data at any time and to request the correction or deletion of said data, to limit the processing of the data or to object to the processing. Individuals also have the right to data portability.

Individuals have the right to withdraw their consent at any time, without prejudice to the lawfulness of processing based on consent given prior to withdrawal.

Individuals have the right to lodge a complaint with the competent supervisory authority.

Appropriate prompts are on  or to Cluster Dynamics Reply GmbH - Bartholomäusweg 26 - 33334 Gütersloh.


Cluster Dynamics Reply does not knowingly use the website to obtain data from minors or persons under the age of 18.

Cookie Policy

The Cluster Dynamics Reply website (the "Website") uses cookies to make the services provided more user-friendly.

Cookies are text files or information packages that are sent by the web server (in this case ) are sent to the user's browser and then stored on the computer and automatically sent back to the server on each subsequent visit to the website.

Cookies can fall into different categories, some making a website easier to use and others enabling certain functions to be provided. For example, a cookie can:

  • save preferences once entered;

  • ensure that a user does not have to enter the same information (e.g. username, password) more than once during his visit;

  • analyze the use of services and content of the website visited and thus optimize browsing behavior or the services available;

  • allow visitors to Cluster Dynamics Reply websites to be recognized by third parties (Google, Facebook, LinkedIn) while navigating on third-party platforms and informed of response initiatives that may be advertised on those platforms;

  • perform anonymous statistical analysis.

Types of cookies used byCluster Dynamics Reply website

The cookies used on the Cluster Dynamics Reply website are described below, broken down by purpose.

Technical cookies

This type of cookie allows certain parts of the website to function properly. They also enable the user to navigate the website and use the functions provided. There are two categories of these cookies:

  • Permanent: Are not deleted after closing the browser and remain stored until a defined expiry date.

  • Session cookies: Are automatically deleted each time the browser is closed.

These cookies, which are also generally sent by the " " domain, are essential for the correct display of the website and are therefore always used or sent in relation to the technical services provided (unless the user changes their browser settings accordingly). This category includes persistent cookies that allow the user to log into the website and access restricted areas.

By using these cookies, other methods of data processing that can reduce the confidentiality of user behavior on the website can be dispensed with. Nor do they allow the collection of information that could lead to the identification of the user.

Functional cookies

Cookies in this category save certain user settings and thus the preferences for further visits.

While these cookies may be session-only, they are generally persistent and are sent from the domain. They can also play a role in services that are not specifically requested by the user but are provided nonetheless.

The data collected by these cookies is anonymous and does not allow tracking user behavior on other websites.

For example, this category includes cookies that are mainly used to store user preferences about the country of origin, including the display language.

Cookies to integrate the products and software functions of third parties

This type of cookie is used to integrate third-party functionality on the website's pages, such as icons and preferences collected from social networks (Facebook, Twitter, etc.). These cookies allow sharing of website content or use of third party software services (e.g. to generate maps or provide additional services). They come from third-party domains and partner websites that use them to make their functions available on the website's pages.

Third Party Tracking Technologies for Advertising/Retargeting Purposes

The Cluster Dynamics Reply website only uses third-party tracking technologies that are only installed on users' PCs with their consent. In particular, some Cluster Dynamics Reply websites include third-party tracking pixels (Facebook, LinkedIn, Google) that are used to create user profiles of users who have consented (through the banner in the website footer). Information within the user profile is used to recognize them when browsing third-party social platforms and to inform them about content that supports Cluster Dynamics Reply initiatives ( retargeting ).

Cluster Dynamics Reply's role is limited to allowing the installation of such third-party technologies after users have consented on Cluster Dynamics Reply's website. The actual creation of the user profile and the re-referencing of these users to the content of Cluster Dynamics Reply on third-party websites and platforms is carried out by third parties.

Users can then choose to remove the Tracking Technologies following instructions from third parties on their websites and platforms.

Cluster Dynamics Reply cannot read or use user data collected by third party tracking technologies.

a) Facebook Pixel, a technical tool managed by Facebook Inc. 1601 Willow Road, Menlo Park, California, 94025, USA ("Facebook").

For more information, see the Privacy section and the Cookies section on the Facebook website. Facebook has committed to the "Privacy Shield" agreement, with which Facebook undertakes to comply with European data protection laws and regulations ( );

b) LinkedIn Pixel, a technical tool managed by LinkedIn Corporation (“LinkedIn”).
For more information, see the Privacy section and the Cookies section on the LinkedIn website. LinkedIn has committed to the "Privacy Shield" agreement, with which LinkedIn commits to comply with European data protection laws and regulations (\t_blank );

c) Google Pixel, a technical tool managed by Google LLC (“Google”).
For more information, see the Privacy section on Google's website. Google has committed to the "Privacy Shield" agreement, with which Google undertakes to comply with European data protection laws and regulations ( ).


User Consent

In accordance with the Cookie Policy (Directive 2009/136/CE), the Cluster Dynamics Reply website is not required to obtain the user's consent before setting first-party technical or analytical cookies, as these cookies are essential for the provision of the requested services are. This means that the website automatically installs these cookies the first time the user visits any page of the portal.

For other third-party cookies and tracking technologies, the user must first give their consent (at the time of the first access to the website) via a pop-up banner. He must therefore act actively here by giving his consent by clicking on "OK".

Consequently :

  • by selecting "Accept", users consent to the use of third-party tracking technologies for the purposes set out in this Privacy Policy;

  • by clicking the opt-out button, users opt-out of the use of third-party tracking technologies.

For all other types of Tracking Technologies, the user can provide consent through one or more of the following methods:

  • through special browser settings for navigating the pages of the website (see section below),

  • about adjusting the settings for using third-party services.

Please note that some areas and functions of the website are only available when using cookies. Therefore, if disabled using one of the methods above, some areas of the site may not display correctly and certain features may not work (e.g., authentication or access to restricted areas).

Management of website cookies through browser configuration

Almost all Internet browsers are preconfigured to automatically accept cookies. However, the user can set this setting (usually “medium”) to the highest level in the corresponding area (usually under “privacy/data protection”) and thus deactivate the use of cookies. Furthermore, it is generally possible to delete individual cookies from the computer. To do this, click on the “General” tool menu in the “Internet Options” area and then click on Delete.

Below is a more detailed guide to user-side cookie management for the most commonly used browsers. More information on . How you can delete cookies from the internet browser of your smartphone or tablet can be found in the operating instructions of your device.


  1. Click the Settings menu on the browser toolbar, just above the URL entry field.

  2. Select "Settings".

  3. At the end of the list, click on "Show advanced settings".

  4. In the "Privacy" area, click on "Content Settings".

  5. The following cookie settings can now be adjusted in the “Cookies” area:
    • Allow local data to be set
    • Save local data until browser is closed
    • Set data by block websites
    • Block third-party cookies and site data
    • Manage exceptions for specific websites
    • Delete specific or all cookies


Mozilla Firefox:

  1. Click the Settings menu on the browser toolbar, just above the URL entry field.

  2. Select "Options".

  3. Select "Privacy".

  4. In the "Tracking" section, the following cookie settings can now be adjusted:
    • Tell sites I don't want to be tracked

  5. In the History section, you can
    • accept third-party cookies (always, for most visited sites, never) and save them for a defined period of time (until they expire, until Firefox closes, ask every time) by activating "Use individual settings for history".
    • Delete individual stored cookies


Internet explorer:

  1. Click on "Tools" and select "Internet Options".

  2. Click on the "Privacy" tab and in the "Settings" area move the slider to the desired level of cookie management:
    • Block all cookies
    • Accept all cookies
    • Specify which websites are allowed to use cookies: Use the pointer to select an intermediate level that does not block or accept all cookies, then click Sites, in Website Address, type a website, and then click either Block" or click on "Allow".


  1. Click on Safari, select Preferences and click on Privacy

  2. In the Block Cookies section, specify how Safari should accept cookies from websites.

  3. To see which websites have saved cookies, click Details.

In any case, we recommend checking your browser settings from time to time.

Cookie management when using third-party technologies by adjusting the settings

The Cluster Dynamics Reply website (as specified in the "Third Party Tracking Technologies for Marketing/Retargeting" section of this document) may install third party tracking technologies and links to other websites: Third parties have their own privacy notices that differ from those of the Cluster Dynamics Reply website differ and with which they are not connected.

You can reject tracking technologies already set on your browser via the following links directly to the websites of the third-party providers involved:



We recommend that you carefully read the information and policies on the use of third-party cookies and as described above, in order to be aware of changes that the various providers may make independently of Cluster Dynamics Reply.

This document will be updated at its own discretion and when necessary to provide information on the modalities and purposes of the processing.

The updated version is available on the Cluster Dynamics Reply website.

bottom of page